ABOUT US
A: At Mane By K 1, we are committed to ensuring that you love your beauty purchases. If you find that a product isn't right for you, we offer a straightforward 30-day return policy. You can return any product within 30 days of the purchase date for a full refund or an exchange, provided it is unused and in its original packaging. To initiate a return, simply contact our customer service team through our website, and they will guide you through the process. We're here to help make your beauty shopping experience as enjoyable and hassle-free as possible!
A: Yes, Mane By K 1 is pleased to offer international shipping to satisfy our global customers. Currently, we provide shipping services specifically to the Dominican Republic. This allows our international clientele to enjoy the same high-quality beauty products that our local customers love. If you're in the Dominican Republic, you can shop our extensive range of beauty products online and have them delivered right to your doorstep. Our shipping process is designed to be seamless and efficient, ensuring that you receive your products in perfect condition and in a timely manner. For more details, including shipping rates and delivery times, please visit our shipping information page on Mane By K 1.
A: Yes, at Mane By K 1, we pride ourselves on providing our customers with the highest quality wigs made from 100% human hair. Our wigs are crafted from the finest Brazilian raw virgin hair, ensuring a natural look and feel that you can trust. We rigorously source our hair to guarantee that it is authentic, durable, and can be styled just like your own hair. This commitment to quality means you can enjoy a versatile, long-lasting, and beautiful hair solution from Mane By K 1.
A: We're so sorry for the mix-up! At Mane By K 1, we strive to ensure you get exactly what you ordered. If you receive the wrong item, please follow these simple steps for a quick resolution: 1. Contact Us: Email our customer service team at support@manebyk1.com or call us at 772-203-5276 within 7 days of receiving your order. Include your order number and a brief description of the incorrect item. 2. Return Process: Our team will guide you through the return process and provide a prepaid shipping label to send back the wrong item at no cost to you. 3. Replacement or Refund: Once we receive the incorrect item, we will quickly send out the correct product or issue a full refund based on your preference. Your satisfaction is our top priority, and we appreciate your patience while we resolve this issue. Thank you for choosing Mane By K 1!